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How is Kixy regulated in each country?
Kixy LTD is registered by the Financial Conduct Authority under electronic money transfer and payment services (reference number: 814005). Kixy is not a bank, the Kixy account is an e-money account.
Kixy Services Inc. is registered with the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) as a Money Service Business (MSB) with registration number M21855906.
Frequent Asked Questions
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My account has been blocked
This can be for various reasons. To get the best answer, please give our support team a call and we will be able to assist with your query.
Unrecognised subscription on my account.
If there is a subscription that you do not recognise we will cancel the subscription. However, it is best to contact the merchant to cancel as they can restart the subscription at any time.
I’ve received a suspicious email – what do I do?
Please do not click on any of the links. It's most likely a scam, we will never send an email asking for internet banking or personal information. Please forward the email to firstname.lastname@example.org. Once you’ve forwarded it please delete the email.
I don’t recognise a payment what do I do?
Please contact our support team straight away so we can investigate the transaction. We have a very helpful team that will assist you.
What do you do with my information?
Send money abroad with Kixy!
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