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How is Kixy regulated in each country?

United Kingdom

Kixy LTD is registered by the Financial Conduct Authority under electronic money transfer and payment services (reference number: 814005). Kixy is not a bank, the Kixy account is an e-money account.

Canada

Kixy Services Inc. is registered with the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) as a Money Service Business (MSB) with registration number M21855906.


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Frequent Asked Questions

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My account has been blocked

This can be for various reasons. To get the best answer, please give our support team a call and we will be able to assist with your query.

Unrecognised subscription on my account.

If there is a subscription that you do not recognise we will cancel the subscription. However, it is best to contact the merchant to cancel as they can restart the subscription at any time.

I’ve received a suspicious email – what do I do?

Please do not click on any of the links. It's most likely a scam, we will never send an email asking for internet banking or personal information. Please forward the email to info@kixy.com. Once you’ve forwarded it please delete the email.

I don’t recognise a payment what do I do?

Please contact our support team straight away so we can investigate the transaction. We have a very helpful team that will assist you.

What do you do with my information?

All information provided will be managed and recorded on our secure database. This is recorded to be compliant with the regulations set by our regulators. This information is not passed on to third parties unless consented to by our privacy policy. You can deactivate your account at any time however we can’t delete your information.

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If you would like to find out more about Kixy services and products, or if you have any other questions, please see the Terms & Conditions, or contact us via our chat or website.

Kixy LTD is registered with the Financial Conduct Authority under the Payment Services Regulations 2017 for the provision of payment services (reference number: 814005). Kixy LTD is registered with the Financial Conduct Authority as an EMD Agent of PayrNet Limited, an Electronic Money Institution authorised by the Financial Conduct Authority (reference number: 900594). Kixy LTD's registered address: 40 Gracechurch Street, London, England, EC3V 0BT. Kixy is not a bank, the Kixy account is an e-money account. For Canadian customers, Kixy Services Inc. is registered with the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) as a Money Service Business (MSB) with registration number M21855906.