Kiyanpay is now Kixy! 🎉 Learn more about the rebranding.

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We'd love to hear from you!

Our costumer support team is happy to help you!

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Check out our help centre articles

The quickest and easiest way to find the answer to your question. Browse our help centre topics or search for a specific question. Whether you're having trouble logging into your app or want to check your transactions, there will be a step-by-step guide to help you.

Read our helpful articles & FAQ
customer support chat

Chat with our friendy Costumer Support Team!

Didn't find the answer to your question in our help centre? You will always have the option of talking to our support team from inside your app as well as on our website. If the KIXY bot is not able to answer your question, a member of our team will jump in and take ownership of the conversation.


Get in touch by Email

Email us at and we'll get back to you as soon as we can!

Frequent Asked Questions

Got a question? We're here to help!

Change phone number.

If you need to change your phone number, please log into your account and talk to one of our support colleagues via the in-app chat and they will be able to help you.

Proof of address

We try to verify all our applicants automatically but sometimes this might not work. For example moving into a property less than 3 years or not being registered on the electoral roll.

When this happens, we will ask for a proof of address, below is some examples that we can accept:

  • Current UK Full Photocard Driving Licence

  • Current UK Provisional Photocard Driving Licence

  • Current old style UK Driving Licence (no photo)

  • Council Tax bill (valid for the current financial year)

  • Bank, Building Society, Credit Union statement, dated within the last 3 months.

  • Credit card statement, dated within the last 3 months.

  • Mortgage statement from a recognised lender, dated within the last 12 months.

  • HMRC documentation – we are unable to accept P60 or P45 forms.

Are there limits on my account?

Depending on the type of product you have chosen, there might be limits for the account. Please visit the Annex to see our fees and usage for all the products and services we offer.

I need a bank statement, but I have closed my account.

If you would like your bank statement, please contact our support team and we will be able to assist you with this. we can send your bank statement to the email address that is registered with us or through post to the correspondence address that is on our system.

I am not able to login to my online banking?

If you have attempted to log into your account more than 3 times you might have been locked out. Not to worry, please contact our support team who will be able to unlock your account so you're able to log in. You will be taken through a verification process to protect your account.

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Innovate Finance

If you would like to find out more about Kixy services and products, or if you have any other questions, please see the Terms & Conditions, or contact us via our chat or website.

Kixy LTD is registered with the Financial Conduct Authority under the Payment Services Regulations 2017 for the provision of payment services (reference number: 814005). Kixy LTD is registered with the Financial Conduct Authority as an EMD Agent of PayrNet Limited, an Electronic Money Institution authorised by the Financial Conduct Authority (reference number: 900594). Kixy LTD's registered address: 40 Gracechurch Street, London, England, EC3V 0BT. Kixy is not a bank, the Kixy account is an e-money account. For Canadian customers, Kixy Services Inc. is registered with the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) as a Money Service Business (MSB) with registration number M21855906.